Refund Policy

Items will not be separated without being paid in TOTALITY. Soy Valiosa Jewelry will not be accepting refunds at this time. 

If an item arrives damaged, notify it via email at soyvaliosajewelry@yahoo.com within 24 hours of receiving your package.

You will have 5 days to send the item. Once it arrives, it will be reviewed and I will contact you to inform you of the next steps. Depending on the case, a replacement can be sent, if available, or a credit can be provided.